https://www.verboon.info/tags/troubleshooting/Recent content in Troubleshooting on Anything About ITHugoen-usTue, 18 May 2010 23:16:18 +0000https://www.verboon.info/2010/05/tooltip-microsoft-product-support-reports-and-microsoft-product-support-reports-viewer/Tue, 18 May 2010 23:16:18 +0000https://www.verboon.info/2010/05/tooltip-microsoft-product-support-reports-and-microsoft-product-support-reports-viewer/<p>If you get tasked to do some system troubleshooting and you just want to get as many information possible from a client, then have a look at the Microsoft Product Support Report Tool and the Product Support Reports Viewer.</p> <p>The Microsoft Product Support Reports Viewer 2.0 can be downloaded from <a href="http://www.microsoft.com/downloads/details.aspx?familyid=FB414A72-CCEF-4F14-8C76-B846A0F2182D&amp;displaylang=en">here</a> and the Microsoft Product Support Reports from <a href="http://www.microsoft.com/downloads/details.aspx?displaylang=en&amp;FamilyID=cebf3c7c-7ca5-408f-88b7-f9c79b7306c0#filelist">here</a></p> <p>First launch the Microsoft Product Support Tool, which is a self-extracting executable (no installation needed). Once launched you can select the diagnostics you want to execute, then select Next to get the Diagnostic (Data Collection) started. Note that depending on the diagnostics selected, this process can take a while (up to 25 minutes).</p>