Support on Anything About IT

Windows 8 Consumer Preview Support Bulletins Feb 29–March 13, 2012

Tue, 13 Mar 2012 21:26:33 +0000

Below are the Windows 8 Consumer Preview support bulletins I was able to capture since the release of the Consumer Preview build.

The BITS service crashes during the installation of Windows 8 Consumer Preview
http://support.microsoft.com/kb/2680336

Windows 8 Consumer Preview language packs are available for computers that are running Windows 8 Consumer Preview
http://support.microsoft.com/kb/2607607

Windows Internet Explorer 10 Consumer Preview is now available for Windows 8 Consumer Preview
http://support.microsoft.com/kb/2650043

An update for PlayReady PC Runtime for Windows Media Center on a Windows 8 Consumer Preview-based computer is available
http://support.microsoft.com/kb/2658597

ToolTip: Microsoft Product Support Reports and Microsoft Product Support Reports Viewer

Tue, 18 May 2010 23:16:18 +0000

If you get tasked to do some system troubleshooting and you just want to get as many information possible from a client, then have a look at the Microsoft Product Support Report Tool and the Product Support Reports Viewer.

The Microsoft Product Support Reports Viewer 2.0 can be downloaded from here and the Microsoft Product Support Reports from here

First launch the Microsoft Product Support Tool, which is a self-extracting executable (no installation needed). Once launched you can select the diagnostics you want to execute, then select Next to get the Diagnostic (Data Collection) started. Note that depending on the diagnostics selected, this process can take a while (up to 25 minutes).

Support for Windows XP 64 Bit

Mon, 17 May 2010 17:11:25 +0000

As most of you probably know by now, support for Windows XP SP2 ends on July 13, 2010. Well that’s for the 32 bit version of Windows XP, but what about Windows XP 64 bit, knowing that there isn’t an SP3 for that one?

I found the answer within the End of Support FAQ where it states:

*Q: If I have 64-bit Windows XP, do I also need to apply Service Pack 3?
A: *No, you don’t. There is no Service Pack 3 for the 64-bit version of Windows XP. If you are running the 64-bit Windows XP with Service Pack 2, you are on the latest service pack and will continue to be eligible for support and receive updates until April 8, 2014

Symantec Endpoint Protection Support Tool

Tue, 12 Jan 2010 11:41:27 +0000

I’m currently busy with integrating the Symantec Endpoint Protection software into a Windows 7 build for one of our customers. I wondered if the Security team had really provided me with the latest and greatest version and ended up searching for that information on the Symantec web site where I came across a post mentioning the Symantec Endpoint Protection Support Tool.

For those that have a SEP 11 version prior RU5 the tool can be downloaded from here and as of RU5 (11.0.5002.333) the tool can also be downloaded from within the Symantec Endpoint Protection client by opening the Client user interface and selecting Help & Support > Download Support Tool.