https://www.verboon.info/tags/experience/Recent content in Experience on Anything About ITHugoen-usWed, 20 Apr 2011 22:14:08 +0000https://www.verboon.info/2011/04/the-microsoft-customer-experience-improvement-programpart-2/Wed, 20 Apr 2011 22:14:08 +0000https://www.verboon.info/2011/04/the-microsoft-customer-experience-improvement-programpart-2/<p>In <a href="https://www.verboon.info/index.php/2011/04/the-microsoft-customer-experience-improvement-programpart-1/">Part 1 I</a> explained the history, benefits and configuration of the CEIP. In part 2 we take a closer look at the SQM data processing and the involvement of the Windows Task Scheduler.</p> <h1 id="sqm-data-processing">SQM Data processing</h1> <p>The following diagram was taken from the <a href="http://msdn.microsoft.com/en-us/library/dd942431(v=prot.10).aspx">Corporate Customer Experience Improvement Program Client-to-Server Protocol Specification</a> document and illustrates the CEIP data flow.</p> <p> </p> <p> <img src="images/2011-04-20-20h55_40_thumb.png" alt="2011-04-20 20h55_40"> </p> <p>Once CEIP is enabled simply run a dir *.sqm /s command and you will see files with an SQM extension being stored in several locations. I haven’t been able to see the files while being processed, but according to the documentation, it should all go through the following folder before it gets uploaded to Microsoft.</p>https://www.verboon.info/2011/04/the-microsoft-customer-experience-improvement-programpart-1/Wed, 20 Apr 2011 11:53:38 +0000https://www.verboon.info/2011/04/the-microsoft-customer-experience-improvement-programpart-1/<p>The Microsoft Customer Experience Improvement Program (<a href="http://www.microsoft.com/products/ceip/EN-US/default.mspx">CEIP</a>) collects information about how people use Microsoft products. The primary objective of this program is to solve problems and improve Microsoft’s products and features. During the past two days I have tried to get a better insight into what CEIP is really about, how it works and how it can be configured.</p> <h1 id="history">History</h1> <p>According to a blog post from Jensen Harris until the year 2003 the software design decisions at Microsoft were mostly supported by guesswork and that is not a shame because when looking around in these days, there are still many companies that make decisions based on a guess or an assumption.  The MSN product group at Microsoft were the first that used the CEIP to collect data about the performance and usage of the MSN Client. Internally at Microsoft the CEIP is called SQM. Initially SQM was an acronym for Service Quality Monitoring but was later redefined as Software Quality Metrics. While SQM already existed in many Microsoft Applications, Windows Vista was the first Operating System where SQM was shipped as an OS component.</p>