The Microsoft Customer Experience Improvement Program–Part 2

In Part 1 I explained the history, benefits and configuration of the CEIP. In part 2 we take a closer look at the SQM data processing and the involvement of the Windows Task Scheduler. SQM Data processing The following diagram was taken from the Corporate Customer Experience Improvement Program Client-to-Server Protocol Specification document and illustrates the CEIP data flow.   Once CEIP is enabled simply run a dir *.sqm /s command and you will see Read More …

The Microsoft Customer Experience Improvement Program–Part 1

The Microsoft Customer Experience Improvement Program (CEIP) collects information about how people use Microsoft products. The primary objective of this program is to solve problems and improve Microsoft’s products and features. During the past two days I have tried to get a better insight into what CEIP is really about, how it works and how it can be configured. History According to a blog post from Jensen Harris until the year 2003 the software design Read More …